Dual fuel customer for over 20 years without issue Moved to a newly built house in April where BG supply both gas and electricity, followed correct procedure and 10 weeks later, having spoken to 9 different advisors, they have completely failed on all levels to set up my new account or deal with my complaints about poor customer service. Way too many errors to list, unbelievably poor service, dishonesty and serious GDPR issues too.
The owners of this company need to know that they are losing good customers as a result of appalling customer service.
9 months ago
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