Absolute shambles of a company. Been billing me incorrect over a year due to issue with reading smart meter. Account was in credit until they provided me with an “accurate” bill then suddenly nearly £2000 in debit. Tried to solve issue with them but couldn’t as their staff have absolutely no idea. Contacted ombudsman and it’s been 3 months with them as British Gas refuse to meet deadlines provided or listen to anything that the ombudsman say.
11 months ago
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