I wonder if there could be a minus number of stars because they definitely are not worth one star. I CAN SEE THAT THEIR CUSTOMER SERVICE IS RATED ONLY 1.1 BUT IN MY OPINION THIS IS VERY GENEROUS. I have been waiting weeks for my EV charger to be installed. I've had my new car for 6 weeks already. Whenever I phone, I get a pleasant person on the line who cannot ever give me any information. It is another department who deals with installations who I can't speak to but 'they will pass it on'! They are also very busy they tell me. There is never a call back to me. I have tried emailing this awful company and they do not ever respond. I've asked to speak to a manager, but just get told that they will pass it on to them. Originally they asked me for a long list of photos and a plan of my house which we quickly sent. Then heard nothing. After every phone call I get a series of text messages asking me how they did! They are an utter shambles. If you value your sanity and your time, then I suggest you go elsewhere and hopefully find a company who actually cares about service to their customers. I still have no idea whatsoever about when the work will be carried out!