One of the worst companies I have ever dealt with. Call centres in South Africa so the language barrier is a major issue. Clearly paid far less than in the UK. It was so difficult to speak to an agent In this Country. Promises to ring back hardly ever materialised. I was on a payg meter and they would not allow me to have it switched back to a credit one. As soon as I owed around £40 of course they got in touch then, threatening me with a debt agency. Clearly they do not care about their customers. I wasn't allowed to switch to another company as they kept making excuses. Finally the meter was switched back to a credit one. I eventually switched to Octopus 🐙 Energy. One of the best decisions I have ever made. The expression banging your head on a brick wall doesn't come close to how that company made me feel. That chairman of BG should be prosecuted. A vast number of engineers were either sacked or left. DISPICABLE company. Yes and the chairman took home over £8 million. Doubled from the year before.