As an executor of my late mother's estate; I reported her death three times via the bereavement service page and the correspondence address to which bills should be sent. Death Cert and all relevant documents provided. This was ignored for months. Use of the chat system just ended with me being repeatedly sent the link to the bereavement page. Operators on the call centre refused to discuss bereavement account arrangement with me as they could only speak to the account holder on such a sensitive matter! I repeatedly advised that the account holder was dead so this would be difficult. No communication between call centre and UK systems. Call centre staff cannot see documents posted at their request. Repeated broken, verbal promises that this has all been sorted. I feel like sending the BG chairman a Ouija board. A difficult time made more distressing by BGs utterly incompetent, untrained/unempowered, call centre staff. One star rating too generous