Contacted British Gas to change my tariff online and was asked personal questions about my account when I was already logged in. When I was changed to a new tariff, I requested a refund from the credit in my account and was informed I had to pay another month before given some of what I requested back. I was then told it would take upto ten days before I receive my money. I'm a disabled person and felt like I was being robbed online by some idiot in customer service.
10 months ago
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