Incredibly intransparent. They overcharged us over 900£ when they switched their crm system and we got a new account number all of a sudden. It was such a mess.. so many phone calls and complaints needed to figure it out I had and still dont have an idea what they are charging me for, they can never explain anything. Every invoice they send is confusing and intransparent. I can see how this will become a massive issue for them over time.
7 months ago
British Gas has a
1.2
average rating
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