Attempted to choose EV tariff but online service ( appears error )was down, which often happens, therefore, I rang customer service. BG staff- Nadine answered my call who could not advise what tariffs were available but promised that I will stay in my current tariff until online service. She assured me that a confirmation email will be sent to me before 6pm today. However, I received nothing until 7:30pm. BG’s customer service has always been very poor. Reported many times but nothings’ been done and no improvement made whatsoever! Shame on BG!
9 months ago
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