The initial engineer turned the main radiator off and my mum with alzheimers was left in a cold room for 5 days. They missed 1 appointment. The engineer blamed other work. It was corrected on a visit the following day. No apology for not turning up the previous day and the engineer had the cheek to say there was no record of the original visit. He did not call prior to visiting. Avoid British Gas at all costs.
9 months ago
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