Without doubt the worst company operating the in the UK today when it comes to customer service and ability to get things right / resolve issues. Received a letter from a law firm / debt collector in relation to an amount which had been paid on an inactive BG account. Was assured that the matter had been resolved many weeks ago but apparently not. How can they blatantly lie to their customers. If you gave me all the time in the world to come up with a company that shows more contempt towards their customers and is so poorly run, I would struggle. Shame on you British Gas. You are truly awful.