Since British Gas switched us to the new system in February we’ve been charged one rate instead of 2. Ombudsman is involved and we’re still waiting. £1600 in credit and we’ve now decided to cancel the direct debit until they sort it out. Absolutely appalling company , the customer care is a zero. We’ve heard nothing from them, they keep blaming the grid. We can’t leave as BG has us registered as a one meter tariff we are Economy 7! All electric property. Honestly didn’t expect this from them when we joined.
6 months ago
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