Terrible customer service. From day one electric smart hasn’t worked. I’ve not had a bill now for 6 months despite sending them meter readings. The gas meter works fine so there’s no reason they can’t send a gas bill. Today I received a request to read my meters as they had not received a meter reading for over a year. Lies and utter rubbish. The customer agent dealing with my complaint is utterly useless with the same old waffle when she does contact me. She has said that I cannot move to another company until this is sorted. Watch this space. Next step is to cancel my direct debit and focus their attention.