British Gas have referred me to Transunion for a 'missed payment' that I haven't missed. Credit score is awful, credit cards having balance reduced. Chatted online Tuesday 12th and they said they'd investigate and call me back within 12-24 hours. No call. Called today and guess what.. Nothing was actioned on Tuesday and it takes 10 days to process. Won't let me speak to a manager, put the phone down on me because me asking for action over information is rude apparently and said there's no fat track to their process. Absolute joke!
6 months ago
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