They installed my gas smart meter almost to floor level in my small meter cupboard.They refused to reposition it where the previous meter was. I have to get down on the floor using a mobile phone which is a struggle. They want me to pay the gas company to move the gas pipes, which is over £600. I in my late seventies and cannot afford this. The call centre people are useless. It is difficult to communicate with them.Their English is poor, often arrogant and not helpful. I often get put on hold for awhile then get switched off.
5 months ago
British Gas has a
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average rating
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