Regarding Home Care service: Recently we had a boiler issue, turns out it was a stuck diverter valve. BG came on callout and replaced it. The service report states further safety and efficiency checks were carried out. One week later the same boiler is leaking water. Today had to call out BG again (another £60 call out excess gone!) Turns out an old water pipe had burst, likely from the buildup of pressure from the DV previously being faulty. Now tell me if BG are not having their engineers do their job properly? Clearly this should have been picked up on the first visit! It's my first year using them and after this mess up it will also be my last!