If you are a current customer of BG - LEAVE NOW TRUST ME. This company are diabolical to deal with. Basically if you have a dispute with them over bills or invoices or in my case a final bill, be very careful because if you don't pay the disputed amount they WILL affect your credit rating. I actually paid the full disputed amount in full albeit late ( due to it being disputed). They are bullies and you simply cannot trust any part of this organisation. Dreadful experience and very costly as it turned out. THEY SENT ME TWO FINAL BILLS !!!!!!! admitted an error and doubled the amount I asked for a full breakdown which i received, the figures simply didn't add up. So I took the matter further and refused to pay = they had me for a missed payment and its affected my exceptional credit rating.