Appalling customer service, takes them months to resolve any issues, literally took months to switch me from dual rate to single rate tariff. Had a further issue with my smart meter providing the wrong readings, I have been manually submitting meter readings for ages 6+ months, then when I query the meter readings, I am told 'Yes, Actually the reads were false due to some reason so I will check and update the slots for booking now.' and then 'That's the reason the Bills were not issued since long time so we need to book the engineer now to fix that.'.
6 months ago
British Gas has a
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