What a nightmare Promised us a new boiler for christmas Our boiler broke at the start of December And we waited for British gas to mess us around to end up with no hot water or heating for a whole month plus christmas with a 2 year old in -5 weather Which cause we had a 2 year old we are fast track, what a lie They are all super nice until they get your money and boom! The nightmare starts It was one thing after another, no one talks to each other, and they just blame one and other for mistakes or problems! They also put scaffolding on the wrong side of my house, then refused to move or take it down, I had to ring the scaffolding company myself muti time to get it took down We ended up going with a local company which were amazing!!! But trying to get a refund back from British gas was also a nightmare, we was in our rights for one as it was still in the 14 days refund policy but to get the refund I had to hold all there piles and new boiler I had I'm my garage hostage which they tried multiple time to collect, As soon has I had my refund them collected it but it couldn't come to that really! AVOID!!!!!!!!!!!!!!! ALSO VERY OVER PRICED!!