Everything from communication between departments to engineers turning up 5 hours late.Weve had no water for two days and still no sign of promised repair being done.Lodged a complaint and was told it could take 7 weeks to resolve.No doubt a reflection of the fact that a recent newspaper article put British Gas bottom of the table and that they had 1.4 million complaints in last 18 months.Perhaps if they paid their ceo less than the reported £8.2 million in 2023 they could spend more on improving their worse than useless customer service experience.
3 months ago
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