Absolutely the worst customer service ever. I have been paying by direct debit for years and have not been billed since July 2023. I made hundreds of request via email and phone for this to be looked into. Not one person in the company ever got back to me after a year of making contact with them over and over again. This was their error and yet I was the one trying to sort it. I have never know such poor customer service even at high level. The company is an absolute joke and fo not care about there customers. I would even say they are incompetent at all levels.