They are dreadful. We bought a house with them supplying the gas. We provided a final readings and made the transfer to Octopus. Final reading agreed. Getting letters now saying that as we are not paying by direct debit our bills will increase. Now sending us estimated readings despite not having an count. Trying to pay them what we owe them for the 7 days before the account was transferred and no usage of gas has proved impossible. Nobody will anend our bill and nobody will answer the phone. Absolutely diabolical
3 days ago
British Gas has a
1.2
average rating
from
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