I moved into my new home a week ago, only to find debt on the gas meter left by the previous tenant. Since then, I’ve had no gas at all — for an entire week — while living with two young children under the age of 5. It’s not just inconvenient, it’s dangerous and completely unacceptable. I’ve spent hours on the phone, passed from one clueless agent to another. No one knows what to do, no one takes responsibility, and every call ends with empty promises. The level of incompetence is beyond belief. Funny thing is, I sorted the electricity with EDF Energy in minutes. British Gas, on the other hand, has been a nightmare from day one. Do yourself a favour — stay far away from this company.