I have had nothing but frustration with British Gas. First, my smart meter monitor has never worked. They acknowledged the issue but have done nothing to fix it — even after opening a formal complaint that is still unresolved today. Every time I contact customer support, I get false promises that “something will be done” but nothing ever changes. Then came the Smart Export Guarantee. I was asked to send a form by email, which I did. I waited three months with no progress. When I chased, they suddenly asked for another photo of my smart meter. During this whole time, I generated around 500 kWh from my solar panels — energy that I have now been told will not count because my account is considered “inactive.” British Gas has been slow, unhelpful, and completely inefficient throughout this process. They survive on their long history, not on good service. I would strongly recommend switching to a cheaper, more responsive supplier like Octopus Energy instead.