I read all the complaints and I must say that most of them were very similar to my problems with the company. The new system is not working. I can not top up my account. I called the company. No help whatsoever. There was the appointments which noone appears. Now I decided finally that I am changing the company and they scaring me with 900 pounds debt which I didn't do as I was topping my meters regularly and the meter shows that I am still on credit. What is more I kept all the emails with topping up so I have got a proof. They said that might be a problem when they were changing systems. Nevertheless I am quite depressed that I need to fight again with them. They have treated me poorly as a customer.