I have been a British Gas customer for over 10 yerars, until recently. I have pre-payment meters for both gas and electricity. They recently moved their customer service offshore to India, and I have had nothing but trouble ever since. I have had to call them more than 20 times over the past two weeks because BG have changed the way my pre-payment meters are topped up. I live alone, am disabled and housebound so I can't get to a paypoint to top up, and have to rely on my phone to top up via the automated service. The phone number has been changed, so I contacted customer service to get the new top up number. Each time I called I was given wrong phone numbers that no longer exist - I have a notebook full of incorrect phone numbers the inept customer service agents gave me. Most of the time I can't understand them because of their broken English, and when I explain to them that I can no longer top up my meters, they are of no help whatsoever. I have now changed supplier to Octopus Energy and their customer service agents helped me resolve all of my issues that BG failed to do. Now everything is working as it should, thanks to Octopus Energy. I don't recommended British Gas at all because their customer service is appalling and unprofessional.