I have only rated British Gas with 1 star because your site does not enable zero stars Their projected usage for me is a joke and not based on reality. I am a disabled pensioner with limited income and have been a loyal customer for over 40 years without a single missed payment, yet despite being nearly £100 in credit at end of last review they wanted an increase of around 25%, I refused and in May 2017 they increased my direct debit by 35% to £74 per month without advising me and sending me overdrawn for the first time ever, requiring me to draw cash from a fixed-term bond with loss of bonus. I managed to get my monthly charge reduced to £55 with dire warnings that I would be around £300 in debt at the end of my term. At the end of my current term I am nearly £200 in credit, yet they insist upon a monthly payment of £73 pounds or £94 if I ask for my credit back ! When I call their "Help Line" I get a nice asian chap who's English is incomprehensible who keeps repeating "you must pay". I cannot wait to switch and advise all British Gas customers to do likewise.