Made an appointment to have my boiler serviced months ago. At the last minute British Gas cancelled the appointment offering a pre-winter service in March! I said this was not acceptable. British Gas phoned back on the actual day of the appointment offering me a service between 12 and 6 pm on Saturday afternoon. As I wanted a service and not risk a winter breakdown I accepted. Waited in all Saturday and, of course, nobody came, nobody phoned to say they wouldn't be coming, pathetic customer service by a company that knows it can lose over 800000 customers and simply rip off remaining customers with higher prices. Price caps are long overdue, force this company to improve efficiency and customer service.