Appalling service an engineer came day one spent a couple of hours and told us we needed a part....having ordered said part came back the following day.....he spent approx another couple of hours only to tell us it was the wrong part. He came by once again the next following day spent another few hours only to tell us that it’s best that the manufactures engineers come out! All this time we are freezing with no heating, hot water for 3 days, on top of that fact I am going into hospital for surgery tomorrow! A Micky mouse outfit....don’t waste your money!!!!!!!!