I have paid for the full landlord 400 cover for the last 4 years expecting a reasonably fast response to the need for heating in bad weather but when the boiler stopped working on the 16th December and temperatures of -2 we spent hours trying to get through, the first appointment was a week later but the day before they cancelled and wanted to re-book for the 9th of January! 25days after the first call. I got a private engineer in the following day. Thanks BG.
7 years ago
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