I have breakdown cover for my boiler. Called them on Monday 15.1 around 4pm as I had a problem with my boiler and the earliest they could send an engineer was Friday 19.1! Wasn't pleased especially when I found out that my cover had automatically been renewed at an increased price, with the first monthly amount having already been collected without my being informed. Come Friday lunch time, phone went and expecting it to be engineer calling to advise he was on the way, I was appalled to find it was girl from call centre to advise engineer would not be calling due to high demand! Next earliest time they could come is Tuesday 23.1. Just not acceptable. Insultingly I was offered £30 compensation which I could buy a heater with. I couldn't even speak to a manger/supervisor, they would get one to call me in 48hours! I will be cancelling my contract ASAP