My 84 year old mother has struggled with a very poor British Gas Homecare service for over 2 years. This last 12 months mum has been paying £45 a month. During that time she has survived advanced cancer, and sepsis, having to be resusitated more than once. The heating and water have continuously played up, sometimes not working at all for several days. The service had no continuity and the answering service a nightmare for elderly people, taking several minutes to get through if it can be accessed at all. British Gas fitted the boiler, magnetic filter system and did a power flush 6 years ago, costing over 3 thousand pounds, and mum had no trouble for 3 and a half years. The engineers, when they didn't cancel, would go away promising to return in a few days which usually turned into weeks. In the last 2 and a ahalf years mum has had several engineers all trying different things, only to have the system fail again a few days later. There was no consistancy or reliability and there fore they are not recommended by us. This has been very stressful for mum and after everything she has been through this service has just made her very upset...therefore today she has cancelled her direct debit as they had put her monthly bill up for the next twqelve months by £10 to £55 a month. What an awful way to treat older people.....