Been with BT home care for over 10 years but in my opinion the service is getting worse by the year. All they are interested in is getting extra money out of clients, they do not seem to answer written complaints. Wrote to them in December complaining about a charge for a new tap replaced in my kitchen.....no answer. About 2 years ago I had trouble with my boiler, they told me it was the slush in the system and that they would not repair the boiler without having the system flushed, paid BG £700 to have it flushed, ended up having to replace the boiler. Not to mention when they replaced my boiler, it was a complete nightmare, very unprofessional fitters. Now my contract with BG is at an end.....Thank God. I will look for a more professional company