They did everything possible to stop us cancelling our Homecare cover after experiencing poor service from their engineer. Their automated telephone system is dreadful, email contact was not available, and when you finally speak to someone you are told that they are not able to deal with cancellations, despite that number being given by British Gas on the notification of automatic renewal. All of this after they elected to ignore explicit written instructions to cancel automatic renewal sent by mail 2 months earlier.
6 years ago
British Gas has a
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