I booked an appointment ten days in advance for boiler service and radiator repair. The timeslot was 12 midday to 6pm. I booked the day off work as I work 20 miles away. At 5.40pm, the call center rang and told me that the appointment was cancelled as the engineer was stuck on a leak somewhere. The excuse for calling me at 5.40 was that the agent had to call other customers first. This kind of service stinks. I'll be cancelling my account and using a more reliable and honest company.
6 years ago
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