I've been a BG Homecare customer for over 30 years and feel compelled to comment on their ever decreasing customer offer. Firstly there is the annual pantomime of the renewal process where they unsuccessfully attempt to increase my premium by +30%. The most recent farce involves booking a service. Having received both an email reminder and a prompt on my customer account web page from British Gas, I find that the next available appointment is the 12th of March, two months away. Apparently there is a shortage of engineers and "they're very busy just now|". This and the annoying habit of increasing and then dramatically decreasing my monthly direct debit despite my account being always in credit has finally persuaded my to change suppliers for both my energy requirements and Homecare. There is just another case where customer loyalty is not appreciated.