I've been a customer for 30 years. I over paid my gas bill by £900+ . I've been trying to get my money back for over a month now. What a joke after 3 hours on the phone over 4 phone calls still no joy . No one knows what they're doing and have no idea how to treat a customer. Lie after lie not knowing what to do asked to speak to a manager but apparently all are to busy . But on the plus side thanks to there incompetence I am now changing to Scottish power not sure how they are can't be as bad as British gas . O ye still no money after nearly a month
6 years ago
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