I had to try to deal with British Gas to get a pay as you go meter changed. After one call to set up my account, I was told to call back the following day (SSE can do this on the same call). The phone number I had been given didn't work: It rang twice then hung up immediately. I tried the original customer service number, answered all the automated questions, got put on hold for ten minutes and was then handed to a human, who asked all the same questions, then put me on hold for another 10 minutes, and then I was cut off. I've redialled the number and I'm currently five minutes into the hold music as I wait to start from scratch again. As soon as they've installed the new meter at their expense I'll switch to a new provider.