Booked a service 3weeks in advance, night before engineer due, had phone call saying all engineers on an emergency !!! Southampton is a big city, an emergency is an immediate issue, how can the many service engineers be on an emergency 24 hours prior to my service appointment !!! Rubbish !! Also the caller from British Gas when making an appointment for my replacement service asked if we had parking ? What's that got to do with a service ???! Do they need a helipad ???? I offered to go and pick him up, hilarious !! We have a driveway for 3cars what a sham !!!!