Completed on my property which has pre-payment meters installed. Received conflicting advice about a credit check which I was told I needed in order to switch to credit meters. Initially I was told to wait 28 days and supply my addresses for the past 3 years. The next day I was told that I could do it there and then. It was done automatically and I failed. I have an excellent credit rating with Experian and passed a credit check to get the mortgage to purchase the house. I'm guessing that I may have failed because I have only just registered on the electoral roll at my new address - who knows because they did not give an explanation. God knows what my credit rating will be now! I feel sorry for the staff who just read everything from scripts. I am switching to another company having read the reviews on here, and hope I can escape BG in the nect 3 weeks