AVOID British Gas is the worst company I have ever dealt with. I have been on their homecare annual boiler service for the past two years and they have canceled on me at last minutes twice and above that, they have charged me extra without my knowledge, as their direct debit has gone up. their staff are very rude and unhelpful. I have canceled my DD with them after two years without having my boiler serviced at all. I don't wish to pay them for incompetence anymore! I run my own business and this is not how to treat clients. Avoid them at all costs. no wonder they are losing so many accounts!s1