I just can't understand how they manage to stay in business ! I complained and received an answer saying that 'the matter had been resolved' but it hasn't. I can only pay my account from my home telephone, not another as it links the phone number to the account. I think this is really bad, why can't I just type in my account number ? The new system. it offers no flexibility and there is no-one to talk to. I am now moving house and there is a 30 minute wait for someone to talk to (according to the automated voice) . Yes, and I'm paying for the call !!! I was given an option to give my telephone number for them to call me, but when would this be ? They should be faster than this.