Don't bother with a homecare agreement, cheaper and significantly quicker if you just find a local gas engineer. The actual BG engineers have always been great when they've turned up for a service or a repair, however I've just had tomorrow's annual service pushed back until mid January and hearing lots of stories of people going 10 days + without heating and hot water whilst waiting for an "emergency" call out. The company is unable to properly plan the use of its resources and it's not fair to expect customers to pay hundreds of pounds for cover that offers completely inadequate service levels. Customer service staff really couldn't care less either, the person I spoke to was eating whilst on the call and didn't even try to offer any sort of apology.