We have found Homecare engineers have all been friendly and professional and employed by BG, but the phone system and admin is appallingly bad. I've just hung up after waiting in the phone queue for over an hour. Their system gives you no indication of where you are in the queue or how long your wait will be. We've had incorrect charges, disputes over what is covered by the Homecare contract (which we eventually won) and DynoRod engineers turning up on the wrong date or with incorrect experience or partsto do simple fixes.
5 years ago
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