Booked annual service in September to take place in November, appointment was cancelled by BG the day before it was due and moved to the end of January. Booked washing machine engineer on line, appointment cancelled by BG the day before, moved to Monday 2nd December, just been told by Hotpoint that BG have passed the appointment to them but they can’t do the 2nd. Called BG to complain and after waiting 20 mins was told that I should call back between 9 and 5. I pay £57 per month for the privilege of absolutely nothing. BG, what a joke they really are.
5 years ago
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