Terrible service I have had boiler and central heating cover/Homecare cover with British Gas for years and have hardly ever claimed. When the cold weather arrived one radiator wasn't working so I booked online for an engineer visit. This was 3 weeks ago, with the visit due tomorrow. Just had a phone call from BG to say they can't come tomorrow because they are too busy and need to rebook for 3rd January! Apart from having had to make arrangements to make sure someone is in tomorrow, I have my grandchildren coming down next week and will be in an unheated room. I told BG I will get someone in and send them the bill but they seemed to think their terms excluded this. I think they need a lesson in contract law! Terrible so-called service and I will now, after many years, be looking for another provider and claiming a refund for this year's premium.