I've been a customer for nearly 30 years and when I need them because of boiler problem resulting in no hot water or heating, they offer me an appointment in 4 weeks time in the middle of winter. Have cancelled the homecare agreement and moved electricity and gas to Octopus. I do feel sorry for their telephone staff though - its not them who are incompetent - the management should be made to answer the phones...
5 years ago
British Gas has a
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