Customer service is a disgrace. They changed their terms and conditions by no longer sending reminders of gas appliance serving. No notification was sent about this change. Because previously reminders were sent the annual service was overlooked. So I paid a whole year subscription without receiving any service. They made no apology for this and gave no refund. When I contacted them they were dismissive.
5 years ago
British Gas has a
1.2
average rating
from
3,139
reviews
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