I am a customer of breeze energy who has apparently been switched to British gas. As I do not want to be a British gas customer I followed the instructions in their email to contact them to cancel this contract. However when I finally got through to an agent he refused to let me cancel this contract. So I have NEVER agreed to become a customer of British gas and they are refusing to let me cancel a contract I never requested. This is preventing my switch to octopus and just causing me wasted time completing complaints. Unbelievably bad customer service - but then that is what they are best known for.