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Richard
If I could give them 0, I would. I’ve got a problem with my top up card for electricity. I’ve been on chat every night for 5 days and also contacted the Smart meter team 5 times over 2 days. Each one tells me something different. Each one promised a call back - nothing. Still haven’t resolved the problem therefore I’m unable to top up. The worst thing is that they do not keep a record of your calls or chat. Absolutely abysmal service.
5 years ago
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British Gas has a 1.2 average rating from 3,139 reviews