Joke of a company. I took a 3 Appliance Insurance Policy out for what seemed a reasonable £13 a month. Their system decided to auto-combine it with my Boiler policy which was due to expire in 3 weeks. They then `renewed` the Policy after 3 weeks, increased the cost by 30% and helped themselves to the whole 12 month payment of £217 in one go without any indications of why. I couldn't ever get through to speak to anyone, even their Chat window was useless, I was passed through 6 people and got nowhere. Finally spoke to someone after 5 days of trying who just kept saying `I had chosen to add` the appliances to my cover. Useless and couldn't care less! Typical big company mentality.